Schedule of Fees
|Payments made in store through an epay retailer (minimum top up of $10.00 is required)||$0.75 per transaction|
|Payments made by credit or debit card online (Includes recurring and automatic payments)||1.5%|
|Payments made by Account2Account||1.5%|
|Card Administration Fee||$3.00|
|Card Replacement Fee||$10.00|
|Electricity after hours reconnection*||Free|
Special Disconnection Request
|Debt Administration Fee||15% of the debt collected|
|Special or Final read||$25.00|
|Customer site visit||$60.00|
|Electricity Capacity Upgrade or Downgrade||$140.00|
|Metering or inspection call out (per visit and includes meter change, relocation, inspection, and test)||Up to $140.00|
|Lost Asset Fee (From 10 June 2021)||As quoted|
|Debt collection||All costs|
|New connection or livening||From $95.00*|
Daily fixed charge will still apply when your electricity has been suspended for any reason. See your price plan for details.
|See your Price Plan
Fixed charges will apply until your account is finalised.**
The above fees may be adjusted in accordance with your Product Schedule.
All fees are GST inclusive (unless otherwise specified) and are in New Zealand Dollars.
A combination of charges may apply to individual tasks.
A 1.5% credit card surcharge will be charged and added to payments made by credit card. This applies to MasterCard and Visa. Credit card surcharge will be taken at time of payment and not appear on your bill.
A 1.5% Transaction Fee applies to all payments made by Account2Account bank transfer.
*If your disconnection or reconnection fee is going to exceed this we will make contact with you.
**The account holder must notify us to finalise their Account. Otherwise the Account will be finalised 5 days after the supply has been suspended.