Schedule of Fees
|Payments made in store through an epay retailer (minimum top up of $10.00 is required)||$0.75 per transaction|
|Payments made by credit or debit card online or through the App||1.5%|
|Payments made by Account2Account||1.5%|
|Replacement top up card fee||$10.00|
|Electricity after hours reconnection*||Free|
Special Disconnection Request
|Debt collection administration fee||15% of the debt collected|
|Customer site visit||$60.00|
|Electricity Capacity Upgrade or Downgrade||$140.00|
|Metering or inspection call out (per visit and includes meter change, relocation, inspection, and test)||Up to $140.00|
|Credit refund (direct credit only. Free on closed accounts)||$15.00|
|Debt collection||All costs|
|New connection or livening||$95.00|
|Daily fixed charge
(varies depending on your local lines company and price plan.)
|Daily fixed charges will still apply when your electricity has been suspended due to a low balance.
Fixed charges will apply until your account is finalised.*
The above fees may be adjusted in accordance with your Product Schedule.
All fees are GST inclusive (unless otherwise specified) and are in New Zealand Dollars.
A combination of charges may apply to individual tasks.
A credit and debit card surcharge fee will be charged and added to payments made by credit or debit card. The credit and debit card surcharge fees are 1.30% for MasterCard and 1.05% for Visa. Credit card surcharge will be taken at time of payment and not appear on your bill.
*The account holder must notify us to finalise their Account. Otherwise the Account will be finalised 5 days after the supply has been suspended.